Our agents are managed by highly qualified leaders who are members of the following professional organisations, and adhere to their high standards and codes of practice - providing tenants, landlords, buyers, and sellers of residential property with the highest level of service, protection and peace of mind.
The government approved Ombudsman scheme is a resolutions scheme that is designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress, and/or inconvenience caused by the actions of an agent.
Client Money Protect (CMP) is a government approved Client Money Protection Membership Scheme that protects any money held by their members on behalf of their clients should the member misappropriate it. The business was formed in 2014 - originally as the UK’s first voluntary client money protection scheme outside of the traditional agent trade body organisations – and is also recognised in Scotland (under the Scotland Lettings Code of Conduct) and in Wales (under Rent Smart (Wales)).
The aim is to provide the best protection for the clients of their Members, ensuring that that their money is safeguarded whilst in the custody of their agent and returned to them if the worst happens. Members are required to display our logo in their shop windows and commit to transparency of client money handling for all their customers.
The Guild has been working alongside independent estate agents for over 25 years. The Guild works with leading agents across the UK to help them deliver the best possible service to their clients.
Guild agents are not just estate agents, they are your partner in the whole moving process, you can always rely on them to help or assist with any problem you may face. All members work together under a Code of Conduct and share The Guild’s core values of knowledge, integrity and results. The Guild is a mark of authority you can trust.
Just like there are protection schemes in place for landlords and letting agents to protect their property and their rent, the tenancy deposit scheme aims to protect tenants. The deposit protection scheme was launched to safeguard tenants' deposits as a preventative measure to ensure their deposits cannot be withheld unfairly. The tenancy protection scheme, mydeposits, is one out of the three government approved UK schemes, designed to ensure legal obligations are fulfilled and comply with deposit protection legislation. mydeposits is:
Loading ...
Stay up to date with our new videos by subscribing to our YouTube